A Guide to Patient-centered Engagement

There are many approaches to communicating with patients. This guide is to help residents model communication skills for medical students. The guide offers a framework to ensure patient communication is clear, empathetic and oriented to clinical problem-solving. It does not intend to replace models of interviewing designed for clinical fact-gathering.

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There is a great deal of literature on interviewing in general and clinical interviewing skills in medical education.

Culture - in its broadest sense is defined by our ways of thinking, being, feeling and communicating with the world. Culture also fluences how we communicate. In addition to other aspects of interviewing, we should consider culture in every patient encounter so we can adapt our communication style to foster patient comfort, confidence and trust.